Payout User Guide

allpay Payout and Payout NOW! make it easier for you to issue payments, incentives, or refunds to your customers without the cost or bother of issuing cheques or making payment transfers.

The allpay Payout product is an enhancement on the allpay cash offering, allowing you to deliver cash payments to your customers using PRNs and barcode technology directly to their mobile phone or email address.

This guide is designed to help you navigate the portal and understand the features and functions of allpay Payout and Payout NOW!

Logging In

You will be issued with a username and a password to access the portal. Once you select Login, the system will send you a one-time password (OTP) to your registered email address as picture below.

Take the one-time password from your email and enter it into the following box to login.

Getting Started

Once you have successfully logged into the Payout portal, select Help on the left side navigation bar for a tour of the different functionalities and where they can be found.

Order Payout

Depending on the schemes you have signed up for, when you select the Order Payout section in the navigation menu you will be given the option of up to two products ‘Payout’ or ‘Payout NOW!’ Select the product you require by clicking on it.

Note: Prior to issuing vouchers, you should ensure there are enough funds in your Payout account to cover the value of the vouchers you will be issuing.

Payout - Uploading your Data File

If you have selected Payout, you will need to upload your data file onto the portal to order your vouchers for your customers. You will have a data file template that will need to be completed and saved prior to uploading.

Note: You can only use a .csv file format for Payout

Note: If you want to issue vouchers by both SMS and email, a separate datafile must be used for each delivery method

When you are ready to upload your file, under ‘Data File’ select ‘CHOOSE FILE>’ and browse for the file you want to upload onto the portal.

Payout - Submitting your Data File

You can now submit your file by selecting ‘UPLOAD FILE>’

Once uploaded, you will see information containing the number of valid files submitted and the total value. Any invalid files will need to be managed separately.

Note: Files sent before 1pm are processed the next working day. Files sent after 1pm will take 2 working days to process

Payout NOW!

For Payout NOW! choose the ‘Payout NOW!’ button. You will be given the option of issuing vouchers individually, or in bulk.

Let’s start with ordering an individual voucher.

Note: Prior to issuing vouchers, you should ensure there are enough funds in your Payout account to cover the value of the vouchers you will be issuing.

Payout NOW! - Select Voucher Type

You will need to select the payment method for your payee by choosing either ‘SMS’ or ‘Email’. In this example we have selected ‘SMS’.

As the voucher will be sent to the payee’s mobile telephone as a text, you will be required to enter their mobile number. You can then enter the amount to be paid out, your reference for the payee and payment, the recipient’s name, and the recipient’s address.

Finally, using the check boxes provided, select the ID requirements for the payee:

None – the payee doesn’t need to provide any ID at the Post Office to collect the payment
Check name – the payee will need to provide proof of identity to collect the payment
Check name and address – the payee will need to provide 2 forms of ID

Payout NOW! - Preview Voucher

Before submitting the voucher request, you can preview the SMS here. The SMS contains a 19 digit PRN (Payment Reference Number) for the voucher payment. The payee will need to show the SMS (and any required ID) to the Post Office cashier in order to cash in the voucher.

When you’re ready, click ‘Submit’ to send the payment. The payee will receive the SMS very shortly after submission and they will have up to 1 month to cash it in.

Payout NOW! – Email Vouchers

You can also issue Payout NOW! Vouchers via email by checking the ‘Email’ box. You will be able to view the email on the right hand side of the screen. An email address must be included in the form, and the email will contain a barcode with a PRN underneath.

The payee won’t need to print the email if they have a mobile phone that can receive emails, they just need to take their mobile phone to the Post Office and the cashier will be able to scan the barcode from the payee’s mobile phone.

Payout NOW! – Bulk Orders

As well as issuing vouchers individually, using Payout NOW! you can also issue in bulk using the ‘Bulk’ option.

You will need to complete the required template which can either be in Excel or .csv formats, and a separate template should be used for different delivery methods (either SMS or email).

Under ‘Data File’ select ‘CHOOSE FILE>’ and browse for the file you want to upload onto the portal.

Select ‘Validate File’ and the system will display the total number of records on the file, and how many are valid. When you are ready, click ‘Submit’.

Historical List of Data Files

You can view your data files via the portal by selecting ‘File Status’ on the navigation menu. By selecting a file, you will see a summary. Click on the file and it will be downloaded, click ‘Open File’ to view the record.

Accessing your Daily Reports

To access your daily reports, select ‘MI Reports’ on the navigation menu and select the report you wish to view.

This is an example of the type of data you would expect to see on your MI reports:

Payout Administration Access

To access the admin area of the portal, select ‘User Administration’ in the navigation menu. Please note, only the Payout Administrator for your organisation will have access to this feature. You can view User information by selecting one of the users listed.

User Management

You can create, edit and delete users on the portal by accessing the ‘User Administration’ area of the portal.

Select ‘Create User’ and complete the required fields for the user you wish to create.

Once the user profile form has been submitted, the user will receive a system generated email with a link to access the portal. They should set up their password and confirm to complete their user set up.

Deleting a User

To delete a user, select the ‘Delete’ option on the right-hand side of the user details. You will be asked to confirm deletion to complete the process.

Setting User Permissions

To set user permissions, select the ‘Permissions’ option on the right-hand side of the user details and select the required permissions for that user.

Training

Further training materials can be found through the allpay Help Centre here: https://allpay.helpscoutdocs.com/category/224-cash

Contacting Us

To contact us or request a new template, select ‘Contact Us’ in the navigation menu. You can complete a contact form or request a new template.