Re-presentment Quick Start Guide

Download Quick Start Guide here^.

1  Re-presentment Fundamentals

1. When a Recurring Payment fails for ‘Insufficient Funds’ the payment will be re-presented the following day(unless specified otherwise).
2. Details of the re-presentment will appear in the summary section under Payment Schedules.

2  Customer Notifications

1. When a Recurring Payment transaction fails due to insufficient funds, the customer receives an Email or SMS* which informs them of the re-presentment and when it will take place.
2. When a schedule has been cancelled due to a failed re-presentment, the customer receives an Email or SMS* confirming the closure of the Recurring Payment.
3. When a pending re-presentment is cancelled, a notification is not sent to the customer.

*depending on the contact preference setting.

3  Cancelling a Pending Re-presentment

1. When the re-presentment status is pending, it is possible to cancel the instruction without interrupting the next scheduled Recurring Payment.
2. Click on the cancel icon.
3. A summary of the cancellation will be displayed; select confirm to continue with the cancellation.
4. Once complete, the status of the re-presentment is updated to display the username of the user that took this action, and the date and time that it took place.
5. It is not possible to cancel a re-presentment transaction whose status is ‘Failed’ or ‘Successful’.