Arrears Management with allpay & Voicescape
Creating social value through strategic partnerships.
With the increasing focus on efficient arrears collection, allpay is thrilled to announce its partnership with Voicescape, the leading engagement automation expert within the social housing sector.
What does this mean for the housing sector?
This collaboration will deliver transformative results for housing associations, leveraging digital technology, behavioural insights, and data science combined with payment solutions with over 30 years of market advocacy to deliver improved financial outcomes for landlords and tenants.
Key customer benefits
- Advanced engagement automation
- Versatile payment options
- Streamlined rent collection processes
- Reduced manual intervention
- Optimised existing resources
- Allowing tenants to self-serve
A proven success story
Walsall Housing Group (whg), partnered with payment specialist allpay Limited and engagement automation expert Voicescape to enhance its rent collection processes and improve customer experience.
The challenge stemmed from the absence of a streamlined way for housing officers to send payment links to customers, hindering the goal of enabling customers to self-serve.
The collaboration resulted in the creation of Pay by Link (PbL), a solution, seamlessly integrated into Voicescape’s platform, allowing customers to receive payment links through QR codes in various communications.
Since implementation in May 2022, the system has collected £788,793 through 3,704 transactions, with positive feedback from customers and employees.
"I am gratified to see these two forward-thinking technology providers working in the sector alongside landlords to present innovations that help us tackle our real-world challenges and make us more customer-focused."
Jazvinder Kaur - Income & Financial Inclusion Manager at whg.
sales@allpay.net | www.allpay.net