File Manager FAQs

Q. Will our file formats remain the same?

Yes, although the way you download your files will change, the formats they are delivered in will remain the same.

Q. I’m currently a user of Payments Hub, how will I get access to File Manager?

If you were previously a user of Webconnect and are a current user of Payments Hub, you will be granted access to file manager as soon as your organisation is migrated. Please note, however, that post migration it is your Payments Hub Administrator's responsibility to manage user access to File Manager.

Q. I’m not currently a user of Payments Hub, how will I get access to File Manager?

If you were previously a user of WebConnect but are not a current user of Payments Hub, you will receive an invite to the Payments Hub when your organisation is migrated, please see the Payments HubUser Guide for more information on getting started.

Q. I need to redownload historical files after we migrate to the File Manager, how do I do this?

Please visit the File Manager User Guide for detailed instructions on how to access and download historical PIFs through the Payments Hub. This can be found at File Manager | allpay

Q. What do I need to do if my historical PIF is not available in the File Manager?

In all cases, PIFs will not be available for download in File Manager if you have previously downloaded them from the allpay WebConnect application. If you require access to these files please contact our Client Services team on 0330 135 9510 or clientservicessupport@allpay.net. The team is available 8:00 am –6:00 pm Monday to Friday

Q. I need access to certain client codes within File Manager, will they all be available for me upon migration?

At migration, all users will have access to the Client Codes they were able to download in allpay WebConnect. Please note, however, that post migration it is your Payments Hub Administrator's responsibility to allocate and unallocated Client Codes to users. Full details on how to do this can be found at FileManager | allpay